Abou Us
KYC Policy
International law, including anti-money laundering regulations, mandates that online trading service providers implement robust identity and personal detail verification processes for users. These measures are essential not only for preventing fraud but also for enabling providers to help users manage risks effectively, tailored to their financial circumstances.
Online financial service providers are required to deliver their services equitably and without bias. These verification requirements are designed to ensure inclusivity, allowing financially or socially disadvantaged individuals to register, open, and manage trading accounts without unnecessary barriers.
We prioritize discretion and the highest standards of data security when handling sensitive customer information. Adhering to these principles, we ensure all collected data is treated with strict confidentiality.
To open and fund a trading account, users are required to provide the following documentation:
- Identity Verification: A clear, color copy of both sides of a valid identity document, such as a passport or driver’s license.
- Proof of Address: A recent utility bill (e.g., telephone, electricity) or bank statement from the last three months, showing your full name and address.
- Proof of Payment: For any new credit/debit card used for deposits, provide a color copy of the front (showing only the last 4 digits, expiry date, and cardholder name) and the back (showing only the last 4 digits and the signature).
- Deposit Declaration Form: This form must be printed, completed, signed by hand, and submitted for each deposit made. The form can be downloaded here.
These steps ensure compliance with international regulations while safeguarding user privacy and promoting a secure trading environment.
Abou Us
Refund Policy
- Refunds will be issued in the same currency and sent to the same account or credit card used for the original deposit. If the Client does not provide the required bank details for a transfer within 5 working days, the Company may cancel the refund request. The required bank details must be provided in an official document stamped and signed by the Client’s bank and should include IBAN/account number, SWIFT/BIC, routing number (if applicable), Client name, bank name, and address.
- The Company may apply a commission fee on deposits and refunds, which includes the cost of electronic transfers. Depending on the payment solution, fees range from €25 to €50 per bank transfer and will be deducted from the refunded amount.
- Refund requests must be submitted exclusively through the Company’s website. The Company is not obligated to process requests made via other channels.
- Refunds requested by the Client will be processed (less applicable transfer fees) within 7 working days after the Client has fulfilled all margin requirements as defined by the Company.
- The Company reserves the right to cancel a refund request if:
a) The remaining account balance after the refund is insufficient to cover open trades.
b) The Client has not completed the required KYC verification process, which includes providing identification, proof of address, and payment verification documents.
c) The Client fails to submit written and signed deposit statements or any applicable bonus agreements.
d) The Client does not provide the required documents within 5 working days. - In certain cases, refunds may be processed to the original card used for the deposit:
a) If the Client is not verified within 14 working days of a card transaction.
b) If the Company identifies a third-party transaction.
c) If the Client violates the Accepted Customer Agreement. - No commission fees are applied to refunds issued to the original card.
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